As I pointed out in my critique of Jane McAlevey’s reference to Sweden’s so-called ‘leveling of the playing field for children’s opportunity for success from birth onward,” (see Review of Jane McAlevey’s “A Collective Bargain: Unions, Organizing, and the Fight for Democracy”: Two Steps Backward and One Step Forward, Part Two), social democrats tend to idealize the Scandinavian countries. I began to more directly debunk this social-democratic myth in the post A Short List of the Largest Swedish Employers by the Number of Employees, Profits and the Profits per Worker ).
Let us look at the behaviour of one private employer in Sweden, which supposedly instituted humanistic methods for helping workers to become more healthy: the private employer Scania, a multinational capitalist manufacturing firm (from page 140, Christian Maravelias, Torkild Thanem, Mikael Holmqvist. “March Meets Marx: The Politics of Exploitation and Exploration in the Management of Life and Labour”. Published online: 2012; pages 129-159):
Scania is an internationally leading manufacturer of heavy trucks, buses and coaches, and industrial and marine engines. It operates in some 100 countries with approximately 34,000 employees [in another source, it says 45,235].. Scania was founded in the late nineteenth century and has built and delivered more than 1,500,000 trucks, buses and engines.
Scania is well known both for its products and for its stable and long-term strategic focus. It has grown organically, primarily through internal financing, and it has remained in the same product category for more than 80 years. This conservatism has been successful, yielding annual profits for more than seven consecutive decades and helped avoid regular lay-offs since the 1940s. Today Scania is regarded a stable and attractive employer known for combining continuous improvement in production with safe and professionally stimulating working conditions.
Workers in Scania were subject to a scientific management system, with a top-down management style. As a consequence, (page 145):
the previous system was associated with high levels of personnel turnover (30%) and illness absenteeism (25%),
To deal with this problem, the union pressured for the development of a lean production model in the style of Toyota (pages 145-146):
the union was able to exercise considerable bargaining power, almost forcing the firm to accept a version of lean production that was aligned with principles of health and well-being.
However, Scanian management turned the situation to its advantage by coopting the process of a move towards so-called health and wellness:
Like many lean production initiatives, Scania’s turn to this kind of system in the 1990s implied an emphasis on self-managing teams, continuous improvement and individual responsibility (see, e.g. Adler, 1993; Adler, Goldoftas, & Levine, 1999; Delbridge, 1995; Delbridge, Turnbull, & Wilkinson, 1992). Despite an emerging concern with well-being, the most apparent aspect of this related to the objective dimension of exploiting labour. As new tasks and responsibilities were added to all factory jobs, Scania was able to extract more value from the salary they paid workers. Making workers take individual responsibility for constantly improving the production process intensified work, as it meant that they had to do more for the same salary: in addition to take responsibility for executing predefined tasks, workers in self-managing teams were expected to set goals and find ways of reaching these goals.
This meant that each team member had dual roles: both as an operator and as a reflective practitioner. As operators, team members carried out more or less pre-defined tasks according to standard operating procedures. As reflective practitioners, they stepped out of these same processes and observed them from a distance to identify opportunities for improvement.
As reported through previous studies of lean production (e.g. Delbridge, 1995; Delbridge et al., 1992; Parker & Slaughter, 1990), the enhanced exploitation of labour and consequent work intensification was deeply related to speed, posing production speed in a tight relationship to production error.
The shift from strictly hierarchical managerial structures to more horizontal managerial structures (with, of course, the hierarchical managerial structure still prevailing “in the last instance”) led to the employer engaging in the exploration of new organizational structures to exploit its working force, a feature characteristic of capitalist firms as they are subject to the dual constraint of the need to exploit their working force while being subject to competitive rivalry from other capitalists (page 132):
The basic problem facing firms subject to increasing competitive pressures is to balance exploitation, which is incremental and may facilitate short-term competitiveness, with exploration, which is radical and might enable long-term competitiveness. The reason for this balancing act is that exploitative pursuits tend to undermine explorative pursuits.
This exploration of new ways of exploiting labour led to a focus on managing the health of workers (page 140):
To deal with problems of high costs and accident levels as well as high levels of production error, illness absenteeism and employee turnover, Scania decided to implement a lean production system inspired by the justin- time and total quality management principles of Toyotaism. This was later combined with investments in health promotion, and it is the emphasis on health in particular which makes this case distinct from previous studies of lean production.
The exploration of control over the health of the workers led, on the one hand, to attempts to control their subjectivity (their “mind set” or their “attitude”) (page 142):
Having the right job skills was only seen to constitute one part of this. Perhaps more reminiscent of previous research on service work (e.g. Callaghan & Thompson, 2002), high performance was just as much about having the right mind-set, that is having the motivation to be an active, committed and ambitious employee. It was acknowledged by managers and workers that this was not an easy task, because a partly new type of employee was required for the lean production system to work properly. Since working the production line was hard work, workers needed to be in
good shape. But since this also involved efforts to enhance output and quality, it required a particular person who was motivated and committed to change and improvement.
On the other hand, the attempt to control the subjectivity of the worker also led to attempts to control life after work through what programs that seemed to benefit workers (pages 142-143):
This approach blurred the boundaries between work and life. In the words of one team leader, ‘being active and motivated is not a capacity you can switch on and off, [y] it comes down to who you are and how you live your life’. Hence, workers were expected to go far in adapting to the system. But if Scania was to live up to its goal of being a ‘responsible and caring employer’ as well as a lean firm, this obliged them to make far-reaching adaptations, which go beyond what has been reported in previous studies (e.g. Adler, 1993; Adler et al., 1999; Delbridge, 1995; Delbridge et al., 1992). The mutual responsibilities of employees and employer were expressed through two company programmes known as the Employeeship and the 24 Hour Employee. These programmes were also pinnacles in the firm’s integration of lean production and health promotion, involving anything from safe machinery to helping employees lose weight.
These programs were not just window dressing; workers were conceived as resources in a similar fashion to the machines and buildings that Scania owned; workers were expected to take care of themselves outside work and inside work in order to increase the productivity of the company, and if they did not productivity would suffer (page 143):
Scania’s objective exploration of labour, which was aimed to enhance productivity, improve quality and increase profits, required them to re-socialise workers by subjectively exploring their lives, bodies and personalities and what potential they offered in terms of being exploited as labour. This was expressed in rather explicit expectations and norms concerning employee lifestyle. To be physically, mentally and technologically equipped to handle their work, one nurse emphasised that workers were expected to keep themselves in a ‘healthy workable condition’ and
show competence in ‘health-related things such as physical fitness [and] mental strength’.
Although there was no formal right for Scania to control the workers’ lives outside work, on a practical level the two programs did lead to pressure to conform to the requirements of Scania to exploit the workers (page 144):
Of course, Scania had no formal right to interfere with what workers did in their spare time, but when a worker’s private life started to impact
negatively on their work, the firm was able to intervene in the opposite
direction, subordinating life to labour. As argued by one line manager:
If one of my employees doesn’t get enough sleep because he plays poker all night, it is his own business – as long as it doesn’t affect his ability to work. But if it does […] – and most likely it will – it is not just his business but my business as well.
Workers were somewhat ambivalent about how they experienced this. In the words of an IT specialist:
a couple of years ago I went through a divorce. I started drinking a little bit too much and somehow my boss found out about this. At first, he didn’t say anything, but after some time he did, and he also explained that he had spoken to a counsellor at the Health Office who he wanted me to contact. I did, and the therapy helped. But it was somewhat creepy to see how my family problems were turned into a work problem.
This worker’s life, then, was subjectively re-socialised and explored to fit the new organisation of production which Scania was objectively exploring in the interest of more intensely exploiting labour.
The far-reaching nature of the employer–employee contract, their shared responsibilities and the blurring of the objective exploration of labour contra the subjective exploration of life was further reflected in the 24 Hour Employee programme. More specifically, this involved a mutual sense of caring, where the programme aimed to show how much the firm cares for its employees, on and off the job, by helping them live healthier. However, this programme also emphasised how workers were expected to take care of themselves during and after working hours. Workers did not necessarily view this contract as consensual, and some workers called it ‘a give-and-take thing’. While Scania promised a safe work environment and helped workers take care of themselves, the firm was seen to expect ‘an awful lot’ in return – that workers ‘live in accordance with its standards’.
Lean production did result in some workers feeling stressed out, but rather than attributing the problem to lean production itself (and the nature of the capitalist firm as capitalist firm), the problem is identified as an individual problem (a similar approach is the current psychological fad called “mindfulness”–a variant of the ancient Stoical philosophy of disregarding the real objective social constraints on our lives); used by management, this led to manipulation (pages 148-149):
Through a therapeutic and reflective approach, the Health School sought to help workers gain better self-knowledge, set limits and prioritise. Again, this was anchored in an emphasis on individual responsibility, where participants had to accept responsibility for their own life and work. This was important since many participants initially tended to associate stress with outside factors, such as their job being too demanding or managers expecting too much. Hence, the therapeutic process was embedded in a somewhat contested terrain where therapists and participants tried to allocate responsibility and blame in opposite directions. Although therapists sometimes relaxed the responsibilities and performance targets for individual workers in the short term, there was never any doubt that participants were required to adapt to the system should they continue to work for the firm. Indeed, therapy made most participants accept individual responsibility for adapting to the system, who thereby ended up subjectively participating in their own exploitation (cp. e.g. Burawoy, 1979; Delbridge, 1995; Thompson, 1989).
The first step in the therapeutic process was to establish a trustful atmosphere where participants were ready to accept and commit to ‘the fact’ that they have a problem with stress. The second step involved mapping out the daily routines of individual participants and their colleagues. Participants were then taught how to become more aware and reflective about their own behaviour and attitudes, and taught to think in more strategic terms about all parts of their lives. While the integration of lean production and health promotion blurred the work–life boundary, this particular task encouraged participants to make distinctions between work, self and private life, and to define goals for all three areas. According to one health coach, this mindset was pursued in the spirit of helping participants gain control over their lives and ‘feel that their lives were the result of their own conscious and informed choices’ rather than forces beyond their control.
Failing to cope, then, was seen as an outcome of limited self-management skills. Incidentally, life became just a bit more like work. Although this might be seen as an example of skill expansion, we would argue that this chimes less with Adler’s (2007) upgrading thesis than with Thompson’s (2007) argument that multi-skilling does not necessarily lead to up-skilling. Here, the subjective exploration of life did not unequivocally make work more varied, diverse and interesting; it also involved a division, simplification and management of life to make it more appropriate for work.
It should be evident now that working for Scania is a double-edged sword since workers’ health, which involves the whole life of workers and not just the working part of their lives, is used as a means for enhancing the company’s bottom line. Ultimately, Scania follows the same process of subordinating workers’ lives to the pursuit of more money on an ever increasing scale (see The Money Circuit of Capital).
The idealization of the Scandinavian countries by Ms. McAlevey and other social democrats thus does not stand up to scrutiny. Even on the assumption that children have equal opportunity at birth (as Ms. McAlevey claims–without further evidence), when they grow up many become employees–and as employees, they are used by employers as things for obtaining more and more money.
Working lives may in some ways be better in Sweden but in many ways they also may be worse under the social-democratic approach that co-opts workers’ own subjectivity.
This case also illustrates the importance of ideological struggle since employers have many resources to co-opt workers into their own schemes. Organizational struggle in itself is insufficient; it is necessary to engage in a simultaneous struggle both organizationally and ideologically.